Unisys Clients - Henkel

Creating value for customers and consumers globally

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The Business Challenge

Drive growth, accelerate the digitization of the business and strengthen relationships with customers and consumers.

The Solution

Unisys Digital Workplace Services with 24/7 support in 13 languages, including service desk, desktop management and support, and a Tec-Stop at the company’s headquarters for in-person technology support, fault resolution or advice; supports 53,000+ end users across 70+ locations (totaling ~35,000 queries per month); Cloud & Infrastructure Services, including data center transformation services, endpoint security services and managed network services.

Results and Benefits

  • Improved end user satisfaction by providing secure, fast and innovative support services
  • Enhanced employee productivity and improved resolution rates
  • Reduced service delivery costs

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Unisys’ top-notch services, fast access and insights enable us to provide a modern workplace with secure, innovative solutions – making us more customer and consumer centric.”

Bart Kerkman

Head of Service Delivery
Henkel