The Business Challenge

Enable the department and its 24 agencies to deliver efficient services and allow 70% of its citizen services to be delivered digitally by 2019.

The Solution

• Unisys digital government shared services solution on a consumption-based model including Cloud and Infrastructure Services (server/storage/security), "cloud readiness" through a Cloud/Hybrid IT environment that shifts from an internal managed IT shop to an external fully managed hybrid cloud delivering infrastructure and platform as a service.
• Unisys also serves as the service integrator, and provides solution development as well as managed services for applications, service desk, virtual desktop and managed communications as a service.

Results and Benefits

• Transitioned to a financially sustainable infrastructure, with lower cost of ownership through simplified support requirements, that enables ongoing transformation by bringing together technology and business insights
• Accelerated change and the ability to scale up and scale down quickly to address changing government needs
• Created 128 jobs and achieved service desk improvements: 29+% more calls answered, calls were answered in 1/3 of the time (50 seconds vs 152 seconds) and the number of missed calls fell by 2/3

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